ARCHIVES

0

Don’t Make Me Think Parts Packaging

April 25, 2009

Putting something together before you use it is rarely fun. I happen to be one of those people who can manage it fairly well, but like the other day, I would have rather been grilling dinner than putting the grill together. This way of packaging parts, though, made it a bit easier. Clear labeling prevents [...]

0

Sadistic Customer Surveys – When it Hurts to Help

January 30, 2009

I received an email this morning from Quality Inn (Dear TORI), inviting me to complete a “short and easy” guest satisfaction survey about my recent stay. Normally I wouldn’t have bothered to even open the email, but since I had been quite annoyed about their wireless log in process, I decided to let them know. [...]